Transaction fee
1,3%
Consumer Visa and Mastercard credit and debit contactless cards.
Contactless EC cards co-branded with Maestro and V Pay.
The introductory offer 1.3% is valid until the end of 2021.
Transaction fee of 2% covers business and corporate Visa and Mastercard cards (issued for business owners or employees to use in business purposes). Number of such cards in comparison with common cards is negligible.
Payout is the settlement of your earned money to your own bank account.
Each payout costs 0,49€.
During onboarding you will be asked how often you would prefer to receive payouts: daily or weekly.
In case you choose daily — it would take us 2 working days to send payout to you.
Why so long?
That's how bank transfers work all over the globe: the next day after you purchase something, customers' bank sends money to us, and then we need one more day to send it to you securely. And you can imagine that banks work only during work days.
You will receive payout once you have received payments for at least 11€. All the transactional fees will be deducted automatically.
Payout costs are accumulating during the month and will be deducted from your first payout in the next month.
Example: each day in June 2021 you earn at least 11€.
- If you have chosen daily payouts you will receive 20 payouts during June (payout for the 1 June will happen on 3 June, for the 2 of June — on 4 June and so on). Therefore 9,8€ will be deducted from your payout on the 1 July (20 * 0,49€ = 9,8€).
- If you have chosen weekly payouts you will receive 4 payouts on Mondays 7, 14, 21 and 28 of June. That will be 1,96€ (4 * 0,49€ = 1,96€).
To receive your first payout you will have to pass through KYC-procedures. You can read more about KYC in our FAQ.
How can you reduce the price for payouts to zero and make them instant?
We are working hard to present to you the way of doing that by the end of June 2021.
Payout
It may happen that your customer wants their money back.
Each refund costs 0,49€ — that's amount is charged by Visa and Mastercard.
There is a special type of free refund — it is called "Void" and has a separate button inside our app. You can void the transaction till 23:59 CET on the day when the transaction was created.
If you do not return money or you have made it illegally, customers can contact Visa and Mastercard directly and ask for a Chargeback. Special investigation will be initiated — quite an unpleasant thing. First of all that will cost you 25€, secondly you will have to prove the transaction was legitimate with receipts, invoices, collection documents and so on and so forth. Better to avoid that at all.
If you have any questions, please visit our FAQ.
Refunds, voids and chargebacks
