It may happen that your customer wants their money back.

Each refund costs 0,3€ — that's amount is charged by Visa and Mastercard.

There is a special type of free refund — it is called "Void" and has a separate button inside our app. You can void the transaction till 23:59 CET on the day when the transaction was created.

If you do not return money or you have made it illegally, customers can contact Visa and Mastercard directly and ask for a Chargeback. Special investigation will be initiated — quite an unpleasant thing. First of all that will cost you 15€, secondly you will have to prove the transaction was legitimate with receipts, invoices, collection documents and so on and so forth. Better to avoid that at all.

If you have any questions, please visit our FAQ.